1. We currently accept payments via:

2. Online payment:

Credit Card and Check/Debit Card payments are made online using our secure server. Subscribe today for more details.

3. Pay by Checks and money order:

Checks and money orders can be made payable to casualchats.com. For detailed information, please go to "Update billing information" after login.

Please make sure you include the name of the website you have joined (casualchats.com), your username and email address.

We will update your member status once your check or money order has been received. It may take 1-2 weeks from the day that you mail it. Try logging in periodically to see if your account has been updated. If you have any problems, please send your check or money order number, date when it was sent, real name on it, amount and email/username to support@casualchats.com.

A: If you pay by credit card, your subscription will be auto-renewed at the monthly rate after its initial term expires until you cancel gold membership, unless you pay by packages. You can easily turn off auto-renewal on the Billing history page after login.

A: After logging into the website, click on the MY ACCOUNT/HOME button at the top of the page. Then, scroll down the page and choose " Other Membership Services" . Click on "Stop the billing/payment for next and future months, but continue enjoying free stuff as a guest." You can also stop the auto renewal by clicking "Subscription Status" on "MY ACCOUNT/HOME " page.

A: As the best dating site, we offer a very secure SSL environment for tens of thousands of our members. We have not encountered a single incident where the customer's information was compromised.

Our website is directed to PayPal.com. You actually enter all your billing information at PayPal.com, not at our website. Please double check.

A: At present, the system does not allow freezing gold membership. However you can cancel the gold membership by going to "Other membership services" under "My membership" item.

A: After logging in, click on " My Account/Home " then click on " Other Membership Services ". You may also reach us to cancel.

Alternatively, you can email support@casualchats.com . We will terminate your membership and stop billing you. But this process will take 2-4 working days and we may need some back and forth verifications from you.

Your profile is still kept on our site so that you can continue to respond other profiles of interest.

A: In order to use your debit card on our site, it must have both a name and verification code. You may also try PayPal, with which you can register your debit or credit card.

A: In order to receive your free membership, please send that information in an email to support@casualchats.com . Be sure to include the username and email address of your account as well as the username and email address of your friend who has registered.

A: It will show up as casualchats.com on your billing statement.

A: Occasionally our credit card processor will refuse a card even though it is valid. Please give PayPal a try, or you could send us a check or money order in the mail.

A: casualchats.com is the name of the parent company. We have about 30 different dating sites, all of which appear as casualchats.com for billing purposes.

1) PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.

2) Check is a financial document which allows us to transfer specified amount of money from user's account to ours A money order is a type of check intended to provide a safe alternative to sending cash (in the mail). Money orders are typically sold by third parties such as post offices, etc.

3) Credit Card/Charge Card A card which can be used to obtain cash, goods or services up to a stipulated credit limit. The supplier is later paid by the credit card company which in due course is reimbursed by the credit card holder who will be charged interest at the end of the credit period if money is still owing.

4) Check Card/Debit Card A debit card is a card which physically resembles a credit card, and, like a credit card, is used as an alternative to cash when making purchases. However, when purchases are made with a debit card, the funds are withdrawn directly from the purchaser's checking or savings account at a bank.

A: No problem! Just click Forgot username/password? at the login area. Enter either your email address or username. Then your password will be mailed to your registered mailbox within a few minutes.

If you have changed email addresses and cannot receive the auto-email username/password reply you may call us at 416-628-1072 for assistance.

A: Your username and password are case-insensitive. Please make sure you input them correctly. This applies to you if you get the correct username or password. If the problem still persists, you may have turned the cookies off by accident. Then set cookies of your browser on. For more details about cookies, please check Enable cookies.

Still need help? Contact us .

Log-in to the site using your username and password then click on the "Reactivate" button. You will receive a confirmation letter after it is successful. Keep in mind that all reactivated profiles must be reviewed and approved by customer service. If you have any problem, write to support@casualchats.com .

A: Simply click on "My Account/Home " and then click on " Update my account ".

A: In the main navigation click on " Free Sign-Up " and follow the steps. Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests and enable you to describe your personality even further in a brief narrative. Why wait? Create your profile today!

A: It's quick and easy to do! To update your profile, just click " My Account/Home " then click on " Edit/Update my profile " and follow the simple instructions.

A: After logging in to " My Account/Home " page, click " View and edit my favorite profiles ", and you can check your favorite list here.

A: To cancel, click on " My Account/Home " then " Other membership services " then click on " Resign from the website and delete profile ".

A: casualchats.com makes it easy for you to post a photo. To upload a photo directly from your computer, simply go to the " My Account/Home ", select " Manage my photos ", and follow the instructions.

A: Normal posting time for photos is 24-72 hours. Our staff must approve each photo to maintain the quality of matches available through casualchats.com.

A: Please review the following photo submission guidelines and re-submit your photos for approval:

A: Searching allows you to specify the types of member profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics of your desired match. Start with zip code, age, and gender. Then narrow your search with physical characteristics, lifestyle practices, and relationship desires. Play around and try a variety of searches. You never know where you'll find your perfect match!

A: There are a number of ways to increase your number of matches. First make sure you have created a profile. Once you create your profile, our exclusive technology will compare your profile responses with those of other members to find the profiles that best match you. Already did that? The criteria in your profile may be too specific. Go to Search Profiles and try to broaden your match criteria. For example, if you have height requirements of 5'10" -6'0", try expanding those by a few inches.

Don't just wait for someone to respond to your profiles. Start initiating as many winks or emails as possible.

Post a photo. Research shows that profiles with photos are 8 times more like to receive a response.

When contacting other members. remember to talk more about yourself and ask questions. That gives your potential match even more incentive to write back.

Make sure to login to your account frequently. this will enable your profile to be higher up in the search results.

On the more technical side. many people have more than one email address. Always make sure you're using your registered e-mail address.

If you're not reveiving any response at all. you may have a "spamguard" in place. keeping mail from casualchats.com from reaching you. Check with your service provider.

If none of these solutions work, please contact us and we'll be happy to help.

A: You can check your email by clicking on "Checking emails" or "Webmail" on my account page after logging in, you may also go to your mail box that you used to register with us.

A: Quite often email "spam" protection can block emails being sent to you through our website.

A: No. As a guest, you can reply to all messages except winks sent to you by hitting "reply" at your real mail box.

If you have received a "Wink" you must be a Gold Member to reply to the "Wink". If you are a Gold Member you can click on the profile link at the bottom of the "Wink" email. That will take you to the users profile where you can scroll to the bottom of their profile in order to initiate an email.

A: As a Guest Member, you can not initiate sending messages to others. To do so, you need to become a Gold Member.

A: We respect your privacy and will keep your actual email address confidential.

To send anonymous email from your own email program, send email to:Username@casualchats.com. If you want to use another email address of yours, change it first at My Account after login.

To reply to email from other casualchats.com users: just hit "reply" at your email account!

When you reply to a Username@casualchats.com, your real email address will be removed. The recipient will see only: YourUserName@casualchats.com.

We do not save email sent through casualchats.com. If you want to save email messages, save copies in your inbox.

A: If the email you're sending is being returned to you, it could be that: you are trying to send to an anonymous username that doesn't exist. Be sure to check your spelling. The person you are trying to contact is no longer a member of casualchats.com. You are sending from an email address other than the address that you used when you joined casualchats.com.

A: If you need to establish an email account, there are several Web-based services that provide email service free of charge. By establishing a free web-based email account and registering it with casualchats.com, you can: Be organized by sending all of your casualchats.com email to your Web-based email inbox rather than having it mixed in with your work or other personal correspondence. Send and receive messages from any internet-connected computer. Stay in touch with your matches even when you're out of town. After joining, if you'd like your casualchats.com email directed to your new web-based email address, you must change your current registered email address in your Membership Info

A: If you're having trouble with the speed of our site, it's usually one of three things: casualchats.com may be experiencing technical difficulty. We know what it's like to be in a hurry to find love, but please try again later. The connection on your end may be the cause. Double-check your modem settings or connection speed to make sure you're connected at the highest possible internet connection rate. The internet itself may be experiencing a traffic jam. Try again at another time when the information highway may not be so heavily traveled.

A: Our Instant Messenger is a fun and easy way to communicate instantly with other users who are online now. You can auto-logon IM after you sign in "My Account". There will show up a window which includes the online users. You can chat with them by clicking their usernames respectively. If you want to log off, just close the online user list window.

We are improving our IM everyday. Any suggestions you can provide are greatly appreciated. Please feel free to send us your thoughts.

If you've done all this and continue to have difficulties, please contact us, and we'll be happy to help you.

A: You may have turned the cookies off by accident. Please reset your browser to accept cookies

A:1.Netscape Navigator 4.x (Windows and Mac):

Click the Edit menu and select Preferences.
Click on Advanced in the list of topics on the left side of the window. The right side of the window should now display a series of checkboxes.
Find the box labeled "accept all cookies" and make sure it is checked.
Click OK.

2.Microsoft Internet Explorer For Windows Version 5.xx

Click the Tools menu and select Internet Options.
Click the Security tab at the top of the window.
The box at the top of the window should read Internet Zone.
The bottom section of the Security window contains several buttons. Click the one marked Custom.
Scroll down the list of options until you see the Cookies heading.
In the Allow per-session cookies (not stored), click the Enabled button.
In the Allow cookies that are stored on your computer, click the Enabled button.
Click OK.

3.Microsoft Internet Explorer For Windows Version 6.xx

Click the Tools menu and select Internet Options.
Click the Privacy tab at the top of the window.
Make sure that the slider is set at a level not higher than Medium.
The bottom of the slider section of the Security window contains several buttons. Click the one marked Advanced.
In the new window under the Cookies section, check the box labeled Override automatic cookie handling.
Now you will see the other settings enabled and can be configured.
Under the First-party Cookies section, click the Accept button.
Under the Third-party Cookies section, click the Block button.
Check the box labeled Always allow session cookies.
Click OK.

4.Microsoft Internet Explorer 5.x (Mac)

Click the Edit menu and select Preferences.
On the left pane, under the Receiving Files section, click Cookies.
In the right pane, find the pull-down menu next to When receiving cookies and select Never ask.
Click OK.

A: Our instant messaging software stores chat history on your computer to increase it's performance. When the program requires to save onto your hard drive, it will ask you to "Allow" or "Deny" storing the information. Clicking on "Allow" will let Instant Messenger to store your chat history. This function also allows you to browse and search through past conversations you have had.

If you prefer not to use this option, please right-click on Instant Messenger and select "Settings...." from the dropdown menu. In the settings link, check the box "Never" or "Never ask again" under the Local Storage Tab, and then click on "Close".

A: If the chat window does not pop-up on your computer, here are possible reasons:
1. You might not have the "Flash Player" program installed on your computer. Get Macromedia Flash Player here.
2. Our instant messenger automatically pop-ups after you log in. Some browsers have a feature of blocking pop-ups. Change the settings of your browser or Toolbar, and then the IM will pop-up.

A: Click here to test if your browser has the correct setting to display Instant Messenger.

The above test will check if your browser supports Macromedia Flash, has JavaScript enabled and has pop-ups blocking disabled for http://www.casualfriends.com . If pop-ups are correctly enabled the window will open when you click on the link above. If the test fails, please follow the steps below to make sure that your browser is compatible with CasualFriends.com Instant Messenger service.

1. Macromedia Flash
CasualFriends.com chat uses Flash technology and you must have it installed in order to use chat. If the IM screen is blank, install the latest version of Flash Player by clicking here

2. JavaScript
You need to have Javascript enabled.

If you see a message saying Javascript is working, then you are ok. If not, then follow these instructions for enabling it here.

3. Pop-ups
We use pop-ups for launching the instant messenger. For all features of instant messenger to work your pop-up blocker should be disabled for http://www.casualfriends.com . For instructions on disabling pop-ups, look at the next post.

Google Toolbar
If the Google Toolbar is blocking http://www.casualfriends.com, there are three ways to disable it:

1. To let a pop-up through on a one-time basis, press and hold the "Ctrl-" (or ) key as you click on a link to navigate to a new page.

2. The pop-up blocker can also remember certain sites (like http://www.casualfriends.com) and allow them to launch pop-up windows. To add http://www.casualfriends.com to your list of permitted sites, click on the pop-up blocker button after clicking the launch chat button. The pop-up blocker button will appear.

3. To completely disable the pop-up blocker, click the "Options" button in the Google toolbar and clear the checkbox next to "Pop-up Blocker" in the Accessories section.

AOL Toolbar
1. Click "Settings" on the AOL toolbar.

2. Click "Pop-Ups" in the "Essentials" tab.

3. In the "Web Pop-Ups" tab of the "Pop-Up Control Settings" window, select "Allow Web pop-ups from these sites" from the available options.

4. Enter "http://www.casualfriends.com" and click "Add". Click "Save".

Firefox
1. Go to the "Tools" toolbar menu and select "Options...".

2. When the "Options" window opens, click on the "Web features" icon in the left-hand panel.

3. Uncheck the box next to "Block Pop-up Windows". Then, click the "OK" button to exit the "Options" window.

4. Alternatively, you can leave the "Block Pop-up Windows" box checked and click on the "Allowed Sites" button to the right of it. In the "Allowed Sites" window that opens, type "http://www.casualfriends.com" in the text field beneath "Address of the web site". Click the "Allow" button to the right of the text field and then click "OK" to confirm the addition.

Microsoft Windows XP SP2
When you install the Windows XP Service Pack 2 (SP2), Pop-up Blocker is automatically turned on in Internet Explorer and set to the medium setting, which means that it will block most automatic pop-ups. To allow Pop-ups from CasualFriends.com:

1. Launch an Internet Explorer browser window.

2. In the "Tools" toolbar menu, point to "Pop-up Blocker", and then click "Pop-up Blocker Settings".

3. Type "http://www.casualfriends.com" in the "Address of Web site to allow" box, and then click "Add". Click the "Close" button to exit.

Mozilla
1. Open the "Edit" toolbar menu ("Mozilla" menu on Mac OS X) and choose the "Preferences" option.

2. On the right-hand column, under the "Privacy & Security Preferences" category, click on the "Pop-up Windows" topic. (If no sub-categories are visible, double-click on the title "Privacy & Security" to expand the list.)

3. You can either de-select the box next to "Block unrequested pop-up windows" to completely disable the pop-up blocking software, or add http://www.casualfriends.com to a list of allowed sites.
To do this, click on the "Allowed Sites..." button, type "http://www.casualfriends.com" into the text field, and then click the "Add" button to the right. Click "OK" to confirm the addition.

4. An alternative method of doing this is to browse to the
CasualFriends.com website (http://www.casualfriends.com), and then click on the "Tools" toolbar menu. Choose "Pop-up Manager" and then select the "Allow Pop-us From This Site" option.

Pop-up Manager (for Internet Explorer)
1. Launch a new Internet Explorer browser window and navigate to http://www.casualfriends.com

2. Right-click with your mouse on the small color-coded area in the bottom left corner of your browser window. A red or green bar will appear called a "widget".

3. In the resulting drop-down menu, select the option to "Allow Pop-ups from
http://www.casualfriends.com".

Note: In order to enable pop-ups on an individual basis, press the "Ctrl" key while clicking on whatever is initiating the desired pop-up window.

Pop-Up Stopper
If you have Pop-Up Stopper, an icon will appear in the bottom right hand corner of your screen.

1. To disable the blocker, right-click on the Pop-Up Stopper software icon.

2. Un-check the checkbox next to "Enable pop-up blocking".

3. You can re-enable the software when you are done using CasualFriends.com.

Starware Toolbar (for Internet Explorer)
1. To allow pop-ups from CasualFriends.com, launch a new Internet Explorer browser window and navigate to http://www.casualfriends.com. Once you are on the CasualFriends.com home page, click on the Pop-up Blocker button in the Starware Toolbar . Once you do, the toolbar button will change to indicate that pop-ups will now be allowed from CasualFriends.com.

2. To completely disable the pop-up blocker, click on the arrow next to the Starware logo on the left-hand end of the toolbar. This will display the main menu; select the "Preferences..." option from the resulting drop-down list. In the message window that appears, uncheck the box to "Enable Pop-up Blocker". Click "OK" to close the window.

Yahoo Toolbar
If Pop-Up Blocker is blocking CasualFriends.com, there are three ways to override it:

1. Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and un-checking "Enable Pop-Up Blocker".

2. Press and hold the "Ctrl" (or ) key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.

3. Add the source of the pop-up window to your "Allowed List" by clicking the Pop-Up Blocker menu and selecting "Always Allow Pop-Ups From...". Then select "http://www.CasualFriends.com" from the "Sources of Recently Blocked Pop-Ups" list and click "Allow".

A:
1. Heart indicates "Favorites" profiles.
2. Asterisk indicates a "Gold" member.
3. A username in light purple means a member you have previously chatted with or the one you are currently chatting with.
4. The gray bar means that you have viewed this member's whole profile.

A: When you select "Offline", you will log out of the instant messenger. When you select "invisible", you still can initiate chat, but others will not see your username on the online list.

A: If you are the new user, after your registration, you can go to invite page directly and start to invite your friends. Established users can click" My friends circle" to start inviting your friends. When some of your friends join your circle, your circle is created successfully.

A: Once you have received the invitation letter, you can click the link for registration. After you sign-up, you automatically join your friend's circle.

A: You can't add all casualchats.com to your personal list of friends. But you can "Invite" new people to join casualchats.com. If they sign-up through the Invitation letter you sent to them, they will automatically be added to your "My Friends" list. Also, we offer the right for you to access all the friends in your circle including those whom are invited by you and those whom are invited by your friends or friends' friends.

A: To remove someone from your Friends List go to your personal home page, scroll down to "My circle of friends" and click on "my Friends." You will then see a listing of every single person currently on your Friend List Next to each name you will see "Remove from friends". By clicking "Remove from friends", that person will be removed from your Friend List. You may only delete one person at a time.

A: Make sure the friend you want to contact is listed in your friends list directly, go to more info page of one you want to contact, then you can send email to him or her free, and you can send free wink to anyone in your circle. If you have any other problem, feel free to contact us on support@casualchats.com .